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Q: What happens after I place an order?
We will begin processing your order immediately after you have paid. Once we receive your payment, we shall send you a confirmation mail. Please be sure to provide us with correct shipping and billing information so we can quickly process your order and have your item shipped out immediately. Usually your ordered items will be handed to forwarder (UPS or FedEx) within 48 hours, then we shall send you a tracking number by email or fax for you to trace. Please note our forwarder will not accept mail box be the receiving address.
If it is oversized product, we shall not be able to provide tracking number, but our custom truck company will contact you for the delivery date and location, we shall also send you an alert to let you know when your product is left our warehouse and which custom Truck Company is. |
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Q: What different shipping methods do you offer and how long will it take
for my item to arrive after I purchase it?
Please allow 1-3 business days for us to process your payment and prepare your item for shipment. Your item will be shipped from our warehouse by FedEx or UPS, please allow another 5 to 7 business days for travel time. An order should be received within 8 to10 business days after payment is processed. Other FedEx or UPS shipping priorities are available upon request. Please email us for priority shipping rate.
You will be notified how will your product is delivered by email or fax. We estimate you will receive within 8 to 12 business days after your payment is processed.
Oversized items will be delivered by freight, it requires 7 to14 business days of delivery time, and you will be contacted by the truck shipping company prior to delivery to set up a time and location. The truck shipping company may need help with the item, so please be prepared to accept the item when it arrives to your curbside. Any additional service beyond that of curbside delivery is the responsibility of the customer. We are not liable for any delays in shipping. We estimate you will receive within 10 to 16 business days after your payment is processed. Oversized/overweight items will be specially listed in product description.
If it is unfortunately over this estimated days, please see our FAQ (Frequently Asked Questions) |
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Q: How can I trace my ordered products?
We usually ship through FedEx or UPS, we shall inform you by email or fax tracking number once your ordered items are handed to UPS or FedEx, and it is very easy for you to track them as long as you log on www.ups.com or www.fedex.com , insert your tracking number, then it will show where your products are, or you may call their toll free number
UPS toll free number: 1-800-7425-877 and press 2 for package tracking.
FedEx toll free number: 1-800-463-3339 and press 2 for package tracking.
If you still can not trace your ordered items from them, please call or email us immediately your Order Number, Purchased Item Numbers and Forwarder's Tracking Number, we shall check for you immediately. |
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Q: Can you guarantee the arriving or shipping time?
We are sorry we can not guarantee it, but the forwarder UPS or FedEx we cooperate are very reliable and they will usually arrive within their estimated time. |
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Q: Can I get compensation if my delivery is late?
We are sorry we can not provide discount or compensation as our forwarder does not provide us compensation, however, we shall push our forwarder keep their best to deliver all your valuable products on time. |
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Q: Do you charge sales tax on the shipping/handling fee?
Sales tax is not charged on shipping/handling fees outside of Washington State. Sales tax will only be applied for orders with a shipping address located in Washington State. |
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Q: Do you offer self-pick-ups?
Yes, but please make appointment first at Tel# 1-360-306-5927 or email address at info@cedarfurniturecenter.com, shipping charge will be free but handling charge US$ 5.- each item will be applied. Please note sale tax will be applied if you are resident of Washington State. |
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Q: Do you ship internationally?
Currently, we offer shipping to all of the contiguous United States only. Other international locations such as Canada, Guam, US Virgin Islands, Alaska, or Hawaii shipments are shipped via FedEx 3 day air and are subject to additional ship fees. (Please send email to info@cedarfurniturecenter.com for a ship quote on this service.)
Please note when product ships to Canada, Custom duty might be applied at your expense.
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Q: Do you offer bulk quantity purchase discount?
Yes, if your one order total amount equals or exceeds US$ 600.-, we may offer you US$ 20. - Deduction from your total items' price. If your one order amount equal or exceeds US$ 1,000.-, we may offer you US$ 50. - Deduction from your total items' price. (Sorry, the shipping freight can not be deducted as shipper does not provide this discount like we do). We encourage you buy our product with your friends together put them in one order to enjoy this great advantage. Please note this special discount does apply for Group set items as they have discount already. |
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Q: Can you hold my order till a later date (due to holiday or birthday gift, moving¡)?
Yes, we shall accept your order and hold it in pending file, but payment must be made when your holding order is placed. We shall storage your product aside so we shall not sell out. You will get an order number and receipt now. When you like to release this holding order, you need to contact us by email at info@cedarfurniturecenter.com or fax to 1-360-306-5937 tell us when do you want it deliver. Please note we can not guarantee the exact arriving date, so we suggest you inform us at least 14 days prior to your expected arriving date. |
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Q: What happens if I need to change or cancel items after I ordered?
We understand this might happen and firstly you must immediately send us in writing by email at info@cedarfurniturecenter.com, or Fax to 1-360-306-5937 for your ordered items change or cancellation, your mail content must clearly state your Order Number, Our Product Item Number, Quantity and what to change or cancel. |
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Q: What happens if I provide wrong or need to change receiver address after
I ordered?
If your item has not been handed to forwarder (UPS or FedEx), then there has no any charge. If your item has been handed to forwarder (UPS or FedEx), then we shall charge you what (UPS or FedEx) might charge us, you will be informed by us with email or fax how much will you pay additionally and forwarder will hold product until we receive your address change payment. Please note provide correct information is extremely important so we shall not delay your product arriving time. Mail order box address is not accepted by our forwarder. |
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Q: What if I want to return the product I received?
Yes, you may return. We need you send us email to info@cedarfurniturecenter.com or fax to 1-360-306-5937 stating your order number, our item number and our sending tracking number with subject¡±Product Return¡±. We shall provide you an authorization number, please use marker pen write this authorization number in a square blank where is at right upper corner of original package. This return mail advice must be sent within 14 days after you receive our product, we shall not accept your return after this date and we shall not accept your return without our authorization number.
The returned product must be in good condition not being used or assembled, the package including inside and outside must be also in the original package way at resalable condition.
We shall refund your entire amount minus our outbound shipping charge along with restocking fee US$ 25.- for each package box within 30 days after we receive your returned product. If the returned product is inspected with parts missing, damage or package inside or outside broken unable to resale, we shall list the details to you and deduct the repair expense incurred from your remaining refund. Please note product returned freight will be at your expense.
It is also important that you need send us email or fax again informing when will you return and what tracking number is and which forwarder do you use so we may trace returned product and not to delay our refund of your valuable money.
Returned address:
Apex Home Center Corporation
Unit E 7, 725 Sunset Pond Lane
Bellingham, WA 98226
Tel# 1-360-306-5927
fax# 1-360-306-5937 |
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Q: What if some parts are missing or broken?
It is a rare occurrence, but it is ok, just circle the missing or broken parts from assembling instruction attached in the product, along with your order number, our item number, your detailed address, Telephone number and Fax number, then Fax us at
1-360-306-5937, or scan it and email us at info@cedarfurniturecenter.com , we shall send you the missing or broken parts shortly at no charge. Please note to add subject ¡°Missing /Broken Part¡° to our attention in your Fax or Email, this will help us process your request promptly. Please note this missing or broken parts request mail must be sent within 10 days after product is received, over this date we shall not replace. |
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Q: What if the product package shows damaged when it arrives?
Please check the package carefully when it arrives, if it looks like it has been heavily damaged during transportation, we strongly suggest you list the damaged condition on deliver notice that carried by forwarder and some options are below:
For product delivered by UPS:
If you have found that your item outer package has been heavily damaged when it is delivered by UPS, You may choose one of options below:
Option one: List the damage condition on deliver notice carried by UPS deliver staff and let them bring deliver notice back. Refuse to accept package directly, UPS deliver staff will bring package back. In this case, we need you immediately inform us by email to info@cedarfurniturecenter.com , or fax to 1-360-306-5937 stating UPS their tracking number, your order number, our item number, quantity and subject ¡°Damaged Product¡±, so we may check with UPS and once they confirm the damage, we shall replace you a new one at our expense.
Option two: List the damage condition on deliver notice carried by UPS deliver staff and let them bring deliver notice back. Receive the damaged package and keep it with you as it is. Then you immediately inform us by email to info@cedarfurniturecenter.com, or fax to 1-360-306-5937 stating UPS their tracking number, your order number, our item number, quantity and subject ¡°Damaged Product¡±, we shall handle all correspondence with UPS to arrange their inspector check at your receiving address to identify package damage status. Usually this will take 5 to 7 business days for UPS inspector to come. Once UPS inspector finishes their finding they will give us a report, then we may resend you a new one at our expense. Please note do not open the damaged package before UPS inspector inspects the package, if you open or discard it, UPS inspector might not admit the damage, this will make us hard to help and might not replace or refund you.
For product delivered by FedEx:
If you have found that your item outer package has been heavily damaged when it is delivered by FedEx, please list the damage condition on deliver notice and refuse it and let FedEx deliver staff bring damaged package back. At the same time please immediately us send email at info@cedarfurniturecenter.com or fax to 1-360-306-5937 stating FedEx tracking number , your order number , our item number, quantity and subject ¡° Damaged Product¡±, once we receive FedEx advice of this return, we shall send you a new one to replace.
For product delivered by freight (custom truck company):
To those oversized items shipped by freight shipper, please inspect the item carefully upon arrival and refuse it if the outer package is heavily damaged. You are allowed to open the item and inspect it prior to signing the delivery papers if outer package is damaged. Please email us immediately notifying this action and please provide truck company name, their tracking number, your order number, our item number, quantity when you refused delivery. This allows us quickly process the damage claim and work with you to have a new item sent out.
In the most of cases, if the outer package is only dent without broken, no tape off at sealed ends, product itself will mostly still be in good condition as each part of product has been carefully protected in the package by manufacturer. |
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Q: How can I know what shipping charge for my ordered product?
You may find each item shipping charge in the product description. |
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Q: Do I have to order on line?
To order on line is faster and precise because we may immediately trace with no error as all information is provided by your own self. Of course you may order by phone to our Tel. number 1-360-306-5927 or fax number 1-360-306-5937, if you think this is more convenience to you, we shall be happy to accept as well. |
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Q: Why can not I find an item that I saw last week?
We list items based on available stock. Our company has a process set to prevent backordering items, so if there has an item you can not find anymore, it is likely out of stock or discontinued. However if you like to order this item, you may still ask us and we shall let you know when you may possibly get it and then you may decide if you like to wait or change to other items available in stock. |
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Q: Do you offer company financing or monthly payment program?
Sorry, not at this moment, we suggest signing up with one of many credit cards that are now offering low introductory rates. |
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Q: How can I get more information on your products or services?
We offer email support for all of our customers if you can not find satisfactory answer from our Frequently Asked Questions (FAQ). However, you should include your name, address, telephone number, order number, and the item that you have interest or purchased to help us provide a quick and concise response to your question. Our customer support email is info@cedarfurniturecenter.com for all questions. |
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Q: How long does it take for me to get a response?
Our customer service department will usually respond to emails within 48 hours. But we shall try our best to make sure that all customers receive responses by the following business day. |
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Q: Do you offer phone support?
Yes, we offer phone support for all customers. Please call 1-360-306-5927 However, if sometimes line is busy we hope you may leave your telephone number so we may call back or send us your questions by email at info@cedarfurniturecenter.com , we promise your request will be handled shortly with no delay. |
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Q : Will my furniture hard to assemble?
We provide detailed, step by step instruction to all our furniture. In addition, all hardware that is required (i.e. screws, bolt, washer¡etc.) will also be provided in order to make assembly as safe as possible. Usually it will not take long to assemble. |
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Q : Will my furniture be bulky and heavy to handle by myself?
All weight and measurement is listed in product description, but having a two-wheel dolly or hand truck can make these boxes moving a breeze, you may want to check with your local U-Haul or hardware shop see if you may rent one before boxes are arrived. This is usually not expensive. Of course, if you need assistance you may require forwarder help you but it will be up their option as this is not included in their service, they only deliver to curbside. |
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Q: How come I never receive a response to my email?
This will be not our policy not to reply customer's mail. It is very likely our firewall software filter your mail and we usually will reply mail within 48 hours no matter we can match your request or not, however if this happens, please kindly resend your email to info@cedarfurniturecenter.com again and remind us this is Resending Mail, we shall immediately double check why do we miss your mail? Please note your mail is extremely important to us, we hope reply you quick and precise, please leave your message again and we trust we shall catch up immediately. |
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Q: Any suggestion to us or items you are looking for, can you meet?
We are always open and welcome your valuable suggestion at anytime, we shall study and try to meet your request as soon as we can. Or if you are looking for some items we might be able to help, please feel free to ask us, we shall do whatever we can to check for you. Please email all your suggestions, requests to info@cedarfurniturecenter.com at anytime. |
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Q: What kind of payment do you accept?
We accept Visa card, Master card, all kinds of credit card or check, once your money is transferred to our bank account, we shall send your product immediately. We use Paypal, please log on www.paypal.com to complete your wire to us. Recipient's Email is info@apexhomecenter.com. If you have any question on how to pay through Paypal, please feel free to e mail us at info@apexhomecenter.com or call us at 1-360-306-5927. |
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